Sportfish is dedicated to your satisfaction. All of your purchases are covered by our comprehensive guarantee. Should you have any problem at all with any of your purchases please do not hesitate to contact us and we will do our best to put things right.
Need Help?
For help and information please contact Sportfish on 01544 327111 or email returns@sportfish.co.uk
Below are details of our suppliers/manufacturers for majority of the major fishing rods that we sell. Some of the rods can be sent directly back to the manufacturers and they will deal directly with yourselves regarding the repair or replacement rod.
*All the relevant information below has been taken from each of the suppliers websites.
Sage
Every new Sage rod is covered by their lifetime, original owner warranty. This warranty is limited to repair and replacement of the rod and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod, or damage during the assembly of a blank into a finished rod.
Sage reserves the right to determine whether to repair or replace any Sage Product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Colours and components may vary between original and replacement parts.
Contact: Guide Fly Fishing
Tel : 01977 681 300
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Hardy & Greys
As an owner of a Hardy carbon/glass fibre rod, you are entitled to take part in the Worldwide Extended Warranty product repair service. To do so, you need to register your rod within 60 days of purchase at www.hardyfishing.com or www.greysfishing.com. You will receive an email confirming your registration. Customers are requested to retain a proof of purchase to aid with the claims process.
Once you have registered to take part in the WEW Product Repair Service you will be entitled for the lifetime of the product to the repair or replacement (at Hardy & Greys discretion) of damaged, broken or defective sections of your rod in accordance with these terms.
A handling and repair/replacement fee will be chargeable for each claim made under the WEW Product Repair Service. For current charges see this link or contact Hardy & Greys customer service department.
Discontinued models: where a damaged, broken or defective section of your rod is from a discontinued line, they may at their discretion offer you a comparable rod from their current range in line with their fee structure.
Broken Sections : For tips, you need only send the bottom 10cm/4ins, for middle sections, the bottom and top 10cm/4ins. For the butt section, the spigot and top 5cm/2ins. Hardy will match a new replacement to the broken section. When returning the broken section, you must state model, length, line size and rod serial number. Please advise daytime telephone number and daytime delivery address.
In the event of a claim, send your rod section(s) with your payment, securely packaged to:
Customer Services Department,
Hardy & Greys Limited,
Willowburn,
Alnwick,
Northumberland,
England
NE66 2PF
Tel : +44 (0)1665 602771
Fax : +44 (0)1665 602389
Email : sales@hardygreys.com
Read more about Hardy & Greys Rod Warranty »
View our full range of Hardy Fly Fishing Rods »
View our full range of Hardy Lure Rods »
Guideline
When you buy a Guideline rod, you are covered by their special GL-warranty. If you are unlucky and an accident happens, they will do their best to help you out as quickly as possible.
*This is how it works: Send or bring the broken piece of your rod together with a copy of your receipt to your dealer. If they have your rod-model in stock, you will get a new piece at once. If not, they will make sure it is delivered to the shop within a week.
All claims and support issues should go through your dealer. In some cases this might not be possible due to your location or other logistical matters.
Send to :
Guideline Sweden AB
Flojelbergsgatan 7B
431 37 Molndal
Sweden
Tel : +46 31 92 36 50
Fax : +46 31 92 46 87
Email : service@guidelineflyfish.com
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View our full range of Guideline Fly Fishing Rods »
Orvis
The Orvis fly rod 25Year Guarantee means they fix your broken rod. If they can't fix it, they replace it, no questions asked.
Orvis were the first rod company in the world to offer a guarantee. Purchase an Orvis graphite rod and, for a quarter of a century, they'll repair your rod no questions asked. If they can't repair it, they will choose a current rod of at least equal value to replace it. Either way, your investment is assured. For rods manufactured after January 2003, there will be a nominal handling charge of £60. By purchasing an Orvis rod, you have placed your trust in our commitment to quality. The 25-year Guarantee is their thank you.
If your rod breaks:
- Call 0333 400 4188 or email customerservice@orvis.co.uk
- Send the entire rod to Orvis, no matter which piece is broken. Package your broken rod it its tube, and place it securely in a heavy cardboard shipping container.
- IMPORTANT... Enclose your name, shipping address, daytime telephone number, and repair number inside the package.
How long will it take?
Orvis will return your rod to you, as good as new, usually in three to six weeks*.
Purchase an Orvis Helios, Hydros, Access, Superfine, Clearwater II, or Custom rod and Orvis will repair or replace it no matter what the reason, for a quarter of a century. Step on it, close the door on it, run over it with the car-it doesn't matter, we'll fix it. If they can't repair it, they'll choose a current rod of at least equal value to replace it. Your investment is assured for a nominal shipping and handling charge.
*The turnaround time for a rod repair can vary greatly. A simple repair done outside the peak fishing season can be turned around in three days, and 94% of all our repairs are done in less than a week. A more complex repair done in peak season, or if the parts are hard to come by, can take as much as 3-6 weeks. If you are in urgent need of a rod to keep fishing, Orvis can loan you one for the duration.
View our full range of Orvis Fly Fishing Rods »
Wychwood
At Wychwood they believe in a fair, unconditional after sales policy. Should the worst happen with your rod and it is damaged in any way they offer replacement sections available for purchase from your local Wychwood retailer or the Wychwood Customer Services department for the life of your rod.
Tel : 01527 587412
Fax : 01527 587402
Email : customer.service@leeda.co.uk
View our full range of Wychwood Fly Fishing Rods »
Snowbee
Snowbee Fly Rods & Spinning Rods come with an Original Purchaser Lifetime Guarantee.
This guarantee is limited to the Original Purchaser and is not transferable to future owners. The rod should be registered with Snowbee (UK) Ltd or their appointed agent, in the counrty of purchase, within 30 days of purchase.
Should the rod in question be discontinued, it will normally be replaced with a new model, up to a similar value, or there is the option to "trade-up" to a rod of a higher value, by paying the handling/postage fee, plus the difference in value between the 2 models.
Send To :
Snowbee (UK) Ltd
Drakes Court Langage Business Park
Plymouth
PL7 5JY UK
Tel : +44 (0)1752 334933
Fax : +44 (0) 1752 334934
Email : flyfish@snowbee.co.uk
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View our full range of Snowbee Fly Fishing Rods »
Vision
Vision warrant that in the case of breakage for whatever reason, your Vision rod will be repaired or replaced with the nearest current model, during the first five years after purchase, applicable only to the original purchaser.
In the event of having to make a claim the rod must be returned together with its warranty card and original invoice or receipt from retailer including the relevant payment as specified below in link to cover return shipping insurance and processing to :
Warranty Department
Guide Flyfishing Ltd
Unit 5, Moor Lane Trading Estate.
Bishopdyke Road
Sherburn in Elmet
Leeds
LS25 6ES.
Tel : +44 (0)1977 681300
Fax : +44 (0)1977 689136
Email : info@guideflyfishing.co.uk
Vision Warranty does not allow for credit or any trading up arrangement.
Read more about Vision Rod Warranty »
View our full range of Vision Fly Fishing Rods »
Shimano
All Shimano rods carry a two year warranty against manufacturing defect.
All items can be returned directly to Felindre Servicing (SAS). If you prefer, products can be returned via your tackle dealer. Please remember to provide proof of purchase or your warranty registration number in all instances. Shimano will inspect and if they find a manufacturing fault they will repair/or replace Free of Charge.
Send To :
Felindre Servicing (SAS)
Felindre
Swansea
SA5 7ND
Tel : 01792 796584
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View our full range of Shimano Lure Rods »
Mackenzie
Mackenzie will repair or replace (at their option) your Mackenzie rod free of charge if it becomes damaged due to defective materials or workmanship for a period of 5 years. This service will only apply to the original owner or purchaser, and may not be transferred to another person.
This warranty is limited to repair or replacement of the rod only and does not cover direct, indirect consequential incidental or any other type of damage resulting from the use of the product or value added from the construction of a custom rod from a Mackenzie blank.
In the case of rods that have become damaged due to abnormal wear, accident, misuse or neglect before the warranty expires, they may be repaired or replaced for a reasonable charge.
If you suspect you have a faulty product supplied by them or a breakage, please contact them in the first instance by email or post, contact details are provided below. Mackenzie will then advise the customer of any cost which may be incurred in rectifying the fault or replacing the broken product and will wait the customers approval prior to proceeding. Where possible please include a copy of the original receipt or invoice.
Send To :
Mackenzie Fly Fishing Ltd
Dochfour Business Centre
Inverness
Scotland
IV3 8GY
Tel : +44 (0) 1463 861200
Email : support@mackenzieflyfishing.com
Read more about Mackenzie Rod Warranty »
View our full range of Mackenzie Fly Fishing Rods »
Scott
The Scott Lifetime Warranty applies only to the original owner of new graphite and fiberglass rods that has been registered within 30 days of purchase. Unregistered or resold rods are not covered by this warranty. Rods purchased from third party sites are also not covered by the warranty.
All rods who apply for the Scott Lifetime Warranty will be repaired against a handling charge of £40. The handling charge covers the shipping back and forth between the dealer and us and the handling of the rework.
Introducing the European Scott 6 month unconditional warranty against manufacturing/material defects: If a rod has a defect that can be traced back to the manufacturing, Fly Fish Europe offer a 6 month unconditional warranty for the original owner of the rod. This means that they will do the rework at no cost, and they pay the shipping back and forth between the dealer and them. This warranty only applies to those with a valid sales receipt with a date from the purchase. Only the sales receipt is accepted as approved documentation for the 6 month warranty.
Fly Fish Europe offer to help doing rework on Scott fly rods that not apply to the warranty conditions but with a charge of £160 for shipping back and forth between the dealer and them and handling per rod.
Return the complete rod (all sections) to the dealer where it was purchased. If the rod was not registered on FFE’s web within 30 days after purchase make sure to include copy of the original receipt.
Tel : +44 (0) 1544 327111 (Sportfish)
Email : returns@sportfish.co.uk
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View our full range of Scott Fly Fishing Rods »
Shakespeare
KP Spares are proud to be the Approved Spares & Service Centre for Pure Fishing UK. They will supply you with genuine spare parts, repair & servicing.
All broken or damaged rods can be sent back to them and they will deal directly with you.
Tel : +44 (0) 1527 401689
Email : kpspares@live.co.uk
Read more about Shakespeare Rod Warranty »
View our full range of Shakespeare Fly Fishing Rods »